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Privacy Policy

We’re PuddleCloud, Inc. (“PuddleCloud”, “we”, “our”, “us”). We are committed to maintaining the accuracy, confidentiality, and security of your personal information. This policy describes how we collect, use, and disclose personal information and is guided by the Canadian Standards Association Model Code and Canada’s PIPEDA.

Contact: privacy@puddlecloud.com

  1. Introduction. We designate an individual responsible for privacy compliance and safeguarding personal information under our control.
  2. Identifying purposes. We collect, use, and disclose personal information to provide and improve our products and services, and to communicate with you about features you may find useful. Purposes are identified at or before collection.
  3. Consent. We obtain knowledge and consent for collection, use, or disclosure except where required or permitted by law. Choosing not to provide information may limit our ability to deliver services.
  4. Limiting collection. We collect only what is necessary for identified purposes, via our websites, applications, or direct communications.
  5. Limiting use, disclosure, and retention. We use or disclose personal information only for the purposes collected, with consent, or as required by law, and retain it only as long as necessary or required by law.
  6. Accuracy. We keep personal information as accurate and up‑to‑date as necessary for the purposes for which it is used.
  7. Safeguards. We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect against loss, misuse, or unauthorized access.
  8. Openness. We make information about our privacy practices available on request.
  9. Access. Upon request, we will inform you of the existence, use, and disclosure of your personal information and provide access, subject to lawful exceptions. You may request corrections where appropriate.
  10. Questions & complaints. Contact privacy@puddlecloud.com for inquiries.

Additional information for European users

We may process device, location, and usage data for analytics to improve our services; such data is typically de‑identified or aggregated. When you join a waitlist or create an account, we collect your email and related details to provide updates and service communications. Lawful bases include legitimate interests and/or consent. Where data is transferred outside the EEA, we use safeguards such as adequacy decisions or standard contractual clauses.

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